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Upgrading SBG 9.0.1 to SMG 10.5.3-4

November 14, 2014, 2:18 am
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Hi,

I know I cannot upgrade directly from SBG 9.0.1 to SMG 10.5.3-4. So I create a new VM install SMG 10.5.3-4 on it with dummy values then take full backup from SBG 9.0.1 and perform full restore on SMG 10.5.3-4 but i face the following issue.

"Error during database restore. Please check the Control Centre log file for details."

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Nov 14 2014 14:48:38 [http-bio-443-exec-10] [RestoreAction] INFO - Restoring settings from backup.
Nov 14 2014 14:48:40 [Thread-226] [ScriptHelper] ERROR - Cannot restore the database from the file.
Nov 14 2014 14:48:40 [Thread-226] [ScriptHelper] ERROR - /bin/tar: data/tmp/backup_tar.signature: Not found in archive/bin/tar: Error exit delayed from previous errorsERROR: Backup signature verification: Failed to extract backup signature file.
Nov 14 2014 14:48:40 [Thread-226] [DatabaseRestoreTask] ERROR -  
com.symantec.smg.controlcenter.BrightmailException
    at com.symantec.smg.controlcenter.agent.ScriptHelper.generateError(ScriptHelper.java:2464)
    at com.symantec.smg.controlcenter.agent.ScriptHelper.restoreDatabaseFromFile(ScriptHelper.java:774)
    at com.symantec.smg.controlcenter.disasterrecovery.restore.DatabaseRestoreTask.run(DatabaseRestoreTask.java:138)
    at java.lang.Thread.run(Unknown Source)
Nov 14 2014 14:48:55 [http-bio-443-exec-10] [RestoreAction] ERROR - Cannot restore the database from the file. /bin/tar: data/tmp/backup_tar.signature: Not found in archive
/bin/tar: Error exit delayed from previous errors
ERROR: Backup signature verification: Failed to extract backup signature file.
------------------------------------------------

 

Attached are the log files for your reference.

 

Can any one help me in this regard.

 

A quick response will be highly appreciated.

Thanks

Regards,

Aftab Ahmed Khan Niazi

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After upgrade to Symantec Messaging Gateway (SMG) 10.5.3-4, recipient validation fails for addresses that contain a '-' (minus) when subaddressing is enabled

November 17, 2014, 6:55 am
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Hi,

We are preparing to deploy SMG in our organisation. We installed two virtual SMG scanners and one control centre. The configuration was straight forward, and it didn't take long to get everything including recipient verification working using directory integration and subaddressing.

Once everything is was working, we upgraded to 10.5.3-4. After testing everything, we noticed that subaddressing (we use the '-' character) was broken. After investing a full day to double check everything, we found that subaddressing using '+' worked. It didn't take long to find this article which said that this had been a problem which was now solved.

Article: http://www.symantec.com/docs/TECH163815

Despite what this aritcle sais, it appears as though this issue is back. We don't want to use '+' for subaddressing because the input validation of too many websites prevents you from using addresses containing a '+'.

Question: Does anyone else running 10.5.3-4 have this issue? If so, is there a workaround? 

Best wishes,

Andrew

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SMG 10.X : How long it take to backup and restore using mallog?

November 17, 2014, 11:41 pm
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Hi All,

 

Any idea what file should be backup and how long would it takes?

The same for restoration....

 

In the KB listed below but which one is most important? Can we use asterick to backup all?

 

  • /data/logs/scanner/audit_bmengine_log*

  • /data/logs/scanner/audit_mte_log*

  • /data/logs/scanner/audit_mta_log*

 

 

 

 

 

 

 

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DMARC support with SMG

November 18, 2014, 7:04 am
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We are currently running SMG 10.5.2-3 with intention to move to 10.5.3-4.  I have seen there is some support for DMARC with Symantec products -but I haven't seen where support for this is available with the current versions of SMG. 

Can anyone shed some additional light on DMARC support through SMG  and if you have any experience using DMARC please let me know your experiences with it.

Thanks

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How to configure SMG not to scan emails going to gmail..yahoo (outbound)

November 19, 2014, 5:52 pm
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Our SMG is scanning email send out to gmail and yahoo. etc. How to configure the settings on SMG to scan only emails coming from our own domains.

 

 

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Distinguish policy for internal users

November 20, 2014, 4:26 am
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Hi all 
Is it possible to differentiate a policy to handle message that come from inside (so for internal users in AD) in a different way from the message that come from outside the email organization? 

For example, the internal domain is acme.com and I want the messages sent from my internal network (from my users, between them or outside) are hold in the quarantine when the messages are marked as spam, while I want the messages that come from outside the network are deleted when are marked as spam. 

Is it possible to do this?

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Messages being aborted

November 21, 2014, 5:40 am
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Hi guys
I have an interesting one.
In the MAL we are seeing messages being aborted and aborted (timeout limit exceeded). Making reference to http://www.symantec.com/business/support/index?pag... we made all the changes suggested. Still got the error. Maillog showing Encryption Alert (21) .
Call logged with Symantec (07650880) suggested we upgrade to the latest 10.5.3-4, so we did this. We then noticed messages being aborted, but on the 2nd re-try it would deliver. After about 2 days It started showing messages aborted, and then instead of the deliver message normal on the 2nd attempt, we just see aborted message (timeout limit exceeded). Interesting....
After I rebooted all the scanners, it started working again after a few hours. for about  day. Where we saw the same.
We are only this with mails using TLS and sending PDF attachments, no attachments and it works 100! Funny thing is, when we disable TLS, we still see the same as described above. Message being aborted, delivers on retry.
TCP timeout is set at 90 seconds (yes, that is allot)
Max file size is set to 10mb (company policy)

I'm asking the forum because I'm at a lost. I'm receiving awesome support from Symantec, but we are still unable to solve the issue at hand. Was thinking someone out must off encountered this before.
Please feel free to ask any additional questions, will try and supply the answers.

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Error when try update Messaging Gateway 10.0.0-3 for 10.5.1.2

November 24, 2014, 4:08 am
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When try update for cli:

 

smtp3> update list
Configuration file /etc/yum/pluginconf.d/sym_check.conf not found
Configuration file /etc/yum/pluginconf.d/sym_output.conf not found
Configuration file /etc/yum/pluginconf.d/sym_proxy.conf not found
Loaded plugins: downloadonly, fastestmirror, sym_check, sym_output
0 metadata files removed
0 sqlite files removed
0 metadata files removed
Configuration file /etc/yum/pluginconf.d/sym_check.conf not found
Configuration file /etc/yum/pluginconf.d/sym_output.conf not found
Configuration file /etc/yum/pluginconf.d/sym_proxy.conf not found
Loaded plugins: downloadonly, fastestmirror, sym_check, sym_output
Loading mirror speeds from cached hostfile
http://localhost:8080/products/smsapp/prod3/3rdpar... [Errno 4] IOError: <urlopen error (104, 'Connection reset by peer')>
Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: symrepo_3rdparty. Please verify its path and try again
http://localhost:8080/products/smsapp/prod3/3rdpar... [Errno 4] IOError: <urlopen error (104, 'Connection reset by peer')>
Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: symrepo_3rdparty. Please verify its path and try again

 

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mlec_bes_dh: Failed to load DH parameters /data/mta/etc/ errors

November 24, 2014, 6:55 am
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Since upgrading to 10.5.3-4, I get errors in the log similar to this:

 

Date:

Monday, Nov 24, 2014 05:57:04 AM PST

Severity:

Error

Host:

Local Host

Log type:

MTA

Description:

mlec_bes_dh: Failed to load DH parameters /data/mta/etc/dh_512.pem

 

This link http://www.symantec.com/docs/TECH225834 states "errors can be safely ignored and do not affect mail processing"

 

any idea when this issue will be resolved?

 

John

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Virtual Symantec Messaging Gateway 10.5.3 on a windows server 2012 r2 host

November 25, 2014, 1:24 am
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Hi,

I can't find anywhere if it is supported to run SMG 10.5.3 as a virtual appliance on a windows server 2012 r2 host.

Anyone knows if it is supported or when it might be supported?

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452 too busy please try later

November 25, 2014, 1:47 am
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Does this mean that the SMG is just busy? How to resolve this?

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Symantec BrightMail blocking IPs

November 25, 2014, 2:25 pm
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Hi,

Windows Live SNDS reports me that two IPs of my dedicated server are in Symantec BrightMail block-list.

I use the IP Reputation Investigation page  but nothing appens since 5 days.

I read in an other topic that you advice to contact Symatec support, but they required a valid product name and version, and nothing about Symantec BrightMail !

Do you know how to contact them ?

Thanks a lot.

 

 

 

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451 delivery queue error

November 25, 2014, 7:01 pm
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451 Grey bounce SPF failure or not defined, if you are a real mail server you will resend automatically

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in the subject of the message, preceded by the word spam me but it is not spam.

November 26, 2014, 3:37 pm
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Symantec Messaging Gateway.

Please, some solutions.

Thanks.

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What is the difference between messaging gateway and web gateway......!

December 1, 2014, 8:45 pm
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Hi everyone,

can anybody help me with the below query,

Difference between messaging gateway and web gateway......!

regards,

Mustafa Shk!

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Is there any possiblity to exempt a mail from Virus scanning based on source IP / Any string or flag in the message / specific sender?

December 3, 2014, 3:04 am
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We are using Symantec Messaging Gateway running on 10.5.2 with a CC and scanner. We mainly use this server for Outbound. We are facing issue in delivering outbound emails when users are sending bulk mails. Mails are getting stuck in delivery queue for few mins to couple of hours and rest of the emails are delivered with delay. This issue is mainly happening when bulk emais have large attachments. We are unable to find the root cause of this issue even we worked with symantec techinicians.

I wanted to know if there any possiblity to exempt a mail from Virus scanning based on source IP / Any string or flag in the message / specific sender? or How can we know the capacity of the server to handle the mails like how much data it can handle per hour like 8 GB or 10 Gb etc. Below are our server details.

Model : 8380

Processor Type : Intel(R) Xeon(R) CPU E5540 @ 2.53Ghz (2)

Processor Cores : 16

Total Memory : 8GB

Disc : 836.62 GB

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550 administrative prohibition

December 3, 2014, 9:52 am
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Hi Experts,

Does anyone know what this error means?

  • Verdict: Details
  • VerdictFilter PolicyPolicy GroupDetails
    None 
    default 
    		default None  
  • Delivery: Failed Details
  • Delivery FailureFailure TimeDetailsRecipient
    Attempted Delivery to: Wednesday, Dec 03, 2014 11:27:46 AM CET 550 administrative prohibition company.com 

I was looking for the recipient's address if it is on any list but it is not added.

We are currently using SMG version 10.5.2-3 . Any help is much appreciated. 

Thanks in advance!

Cheers,

Rey

1417641334
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Messaging Gateway queue size

December 5, 2014, 5:12 am
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Hello,

I need to know what is the queue size of the Symantec Messaging Gateway appliance. 

Model Number:    8340
System CPU(s):   Intel(R) Pentium(R) CPU G850 @ 2.90GHz
CPU Cores:       2
Memory (MB):     4096
Disk Size (GB):  465

I see in the advanced settings that the Maximum number of message in delivery queue is 150000.

What I am searching for is the size in MB (or GB) for the queue.

Thanks,

Justine.

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SMG - Configuring Directory Data integration

December 9, 2014, 1:23 am
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Hi Team,

we are using Symantec messaging gateway V10.0.3-3 @ Dell appliance 8340. SMG Configured as Control center + Scanner and scan Inbound + outbound mail traffic.

We are having two Mail servers in the same Domain name (xyz.com). How to configure LDAP Directory data integration to achive the below our equirement using SMG.

1. Any mail received to SMG, SMG check the mail ID in our AD LDAP server. If Mail ID available in LDAP server, the mail will be deliver to the mail Server 1

2. If Mail ID not available in LDAP server, the Mail will be deliver to the Mail server 2

Pls help us..

Navaneethakrishnan

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Bounce Attack and InBound filtering only

December 10, 2014, 9:00 am
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I've a problem of Bounce Attack with a lot of NDR email messaging arriving and being delivered.

I'd like to use this solution www.symantec.com/docs/HOWTO53629 but I think that it only works if we use SMG with OutBound Filtering features, is that correct?

At the moment we're in the following situation, so I think that is not appliable...

SMG-InBound.jpg

Do I need to put the SMG in "Inbound and outbound mail filtering" in order to achieve the desired result?

Thanks!

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